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Repairs
Damage caused by use, cleaning or care, or items beyond the 60- or 90-day warranty period, may incur a charge depending on the case.
Repair services may include:
Replacement
If an item cannot be repaired, we can advise on a replacement option and its cost based on its condition.
Choose options
1. Outer Diameter Measurement
2. Hole-to-Hole Measurement
We generally use the average hole-to-hole measurement when selecting beads, for greater consistency and a closer reflection of how the finished bracelet sits when worn.
During their formation, natural stones are influenced by geological environments, pressure, temperature, and other natural factors, giving each stone unique characteristics:
Our Quality Standards:
Only synthetic materials can achieve perfectly uniform sizes without any natural variation. By choosing high-quality materials, we select beads that are visually harmonious despite their natural variations:
We work closely with the makers of our jewellery, pricing each piece around natural materials, skilled craft and fair payment for the people who make it.
We aim for clear, consistent pricing across channels and do not inflate prices before a promotion.
We value each gemstone for its natural quality and individual character rather than a fashionable label. Cutting and polishing reveal patterns that make every talisman distinct and ready for everyday wear.
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