Payment Methods & Security

• We accept credit cards, PayPal, Google Pay, WeChat Pay and AlipayHK. Bank transfers, post office payments and cash on delivery are not available. Some card issuers may charge an overseas transaction fee.
• We utilize PCI-DSS certified payment systems and employ SSL encryption technology to protect your transaction data, ensuring every payment meets the highest security standards.

Troubleshooting Payment Failures

• If you encounter a payment failure, please try using a different credit card or an alternative payment method such as PayPal or Google Pay.

How to Use Promo Codes

1. Copy your discount code.
2. Add items to your basket and proceed to checkout.
3. Enter the code in the 'Gift card or discount code' field and select 'Apply'.

Product Categories & Shipping Times

• In-Stock Items: Unless specifically marked as pre-order on the product page, all items shown on the website are in stock and can usually be shipped within 1-3 working days.
• Pre-order Items: If an item is marked as pre-order, it is crafted in Sweden and then shipped to Taiwan, with a processing and delivery time of approximately 20-30 days. To expedite delivery, please include your customs clearance name and ID number in the order notes; customer service will assist in sourcing the item from other Asian warehouses for delivery in as fast as 4-7 days.

Product Quality Guarantee

• AWNL jewellery is originally designed by a Swedish team and produced in collaboration with professional workshops worldwide. Regardless of which warehouse the item is shipped from, the product quality and inspection standards remain completely consistent.

Customs Procedures & Duties

• If items are sourced from an overseas warehouse to Taiwan, you must download the "EZ Way" app for real-name authentication to facilitate customs clearance. This may incur customs duties. AWNL does not cover any customs duty fees.

Shipping Fees & Delivery Policy

• Taiwan, Hong Kong, Macau, and Mainland China: Free shipping on orders of NT$3,500 or more; orders below the threshold have a shipping fee of NT$100.
• The shipping fee policy remains the same regardless of whether items are shipped from local Taiwan or overseas warehouses.

Order Modification & Cancellation

• Order Modification or Cancellation: If your order has been confirmed but not yet shipped, you may contact online customer service or email us at contact@awnl.tw to modify or cancel it.
• Once an order enters the packing and shipping process, it cannot be canceled or changed; you will need to follow the return/exchange procedure instead.

Return & Exchange Policy

• Returns: If you are not satisfied with your purchase, you may apply for a return within 30 days of receipt. You are responsible for return shipping costs. Requests beyond 30 days will not be accepted.
• Exchanges: If the size is not suitable, please apply for an exchange within 7 days. Requests beyond this period will not be accepted.

Customisation Services

• If you require customised bracelets (e.g., size adjustments or changing to a braided cord style), please contact customer service before placing your order. Customisation takes approximately 15-30 days to complete.

Order Tracking

• Once shipped, you will receive an email containing your tracking number. Please note that tracking information may take up to 24 hours to update.