Return & Exchange Policy

• 30-Day Return Guarantee: If you are not satisfied with your purchase (due to size, colour, style, etc.), you may apply for a return and refund (excluding shipping fees) within 30 days of receiving the item.
• 7-Day Time Limit: For exchanges, please contact customer service within 7 days of receipt, ensuring the item is undamaged, unused, and in its original packaging.

Return & Exchange Process

Step 1: Apply for a Return or Exchange

You may apply for a return or exchange via either of the following methods:

• Method 1: Complete the After-Sales Service Request Form (Recommended)

  • Available for submission 24/7
  • Automatically processed by the system
  • No waiting time for a response
  • Average completion time is only 3 minutes
  • 【Click here to fill out the after-sales request form】

•  Method 2: Contact via Email/Inbox

  • Send to: contact@awnl.tw
  • Include product photos and a description

※ Please note that if you contact us while customer service is busy or outside business hours, there may be a longer wait time.

Step 2: Ship Back the Item/Exchange Item

• Returning Items: Please ship the item back within 5 working days after receiving return confirmation and provide a photo of the shipping slip for tracking. Returns made without prior consultation will not be accepted.
• Shipping Costs: You are responsible for return shipping costs; AWNL does not cover return shipping. Packages sent via "cash on delivery" will be refused.

※ Regardless of the reason for the return, all items purchased from this website only need to be shipped back within Taiwan; you do not need to ship them to overseas warehouses.

Conditions for Returned Items

• Items must remain unworn and unused, with all original packaging and accessories included.
• The order number or proof of purchase inside the package must be included with the return.
• If the returned item is damaged, repair fees may apply.

Store-Covered Returns & Exchanges (Free Doorstep Pickup)

• The item received does not match the order content.
• Accessories inside the packaging are incomplete or inconsistent with the description on the outer packaging.
• The item is defective or damaged during transit (excluding damage solely to the outer shipping box where the contents remain intact).

In the aforementioned cases, we will provide free doorstep courier pickup, and the store will cover all return/exchange costs.

Non-Returnable/Exchangeable Items

• Customised items, made-to-measure rings, and all items with personalised engravings: These are non-returnable/exchangeable but are covered by after-sales warranty services.
• Personal damage: We do not accept returns for damage caused by improper use, disassembly, or cleaning, or for items with incomplete packaging or missing accessories.
• Others: Free gifts, discounted items, and gift cards are not eligible for return.

Refund Process

• Processing Time: Once we receive and inspect the returned item, we will notify you of the refund status. If the item meets the return criteria, the refund will be automatically credited to your original payment method within 1-5 working days.
• Refund Timeline: Depending on the processing times of individual banks or credit card companies, the refund may be slightly delayed.

Special Notes

• Natural Imperfections: AWNL products utilize natural gemstones, which may have small surface pits; this is a natural phenomenon, not a defect. If you wish to exchange such items, you must cover the shipping costs yourself.
• Colour Variance: Due to differences in monitor resolution, there may be slight colour variations between the product photos and the actual item; this does not constitute a product defect.