Shipping & Returns

Taiwan main island, Hong Kong, Macau and mainland China: Free shipping on orders of NT$3,500 or more; NT$100 below the threshold. Delivery is via Black Cat, SF Express or Hsinchu Logistics.

Dispatch from Taiwan: Once payment is confirmed, in-stock items are dispatched within 1–3 working days. Delivery takes approximately 2–4 days
Dispatch from overseas warehouses: Pre-order processing and delivery takes approximately 20–30 days; transfers agreed by the customer take approximately 4–7 working days
For urgent dispatch, Taiwan's mandatory recipient identity verification system requires your ID number and name for customs clearance. Download the EZ WAY app and contact customer service after ordering. For details, see: Overseas Shipment Identity Verification）

During public holidays, dispatch may take longer, approximately 2–5 days. Delivery takes approximately 2-3 days.

You will receive a tracking email after dispatch. Tracking details may take 24 hours to update.

Return period: Apply within 30 days of receipt.
Size exchange period: Apply within 7 days of receipt. The item must remain undamaged.
Return conditions: Items must be unworn and unused, with original packaging and tags. You are responsible for any loss during return transit.
Refund processing: Processed within 1–3 working days of receiving the return.

How to apply: Complete the After-Sales Service Request Form or send photographs of the item to contact@awnl.tw to request a return or exchange.
Please note: Returns sent without prior consultation cannot be accepted.
Shipping costs: Customers pay return shipping in ordinary cases; the brand pays for defective items (please note that parcels sent with postage payable on delivery without prior agreement may be refused and returned.）
Non-returnable items: custom pieces, made-to-measure rings, all personally engraved items, clearance items, gift cards, items marked non-returnable and gifts.

Free delivery to Taiwan, Hong Kong and Macau on orders of NT$3,500 or more. Black Cat or SF Express International usually delivers within 1–4 days.

Change your mind? Return an eligible item for a refund within 30 days.

Complimentary gift packaging with every jewellery purchase.

Find information on ordering, delivery, payment, returns and warranty.

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