ezway-authentication

Instructions Regarding Real-Name Authentication for Overseas Shipments

Mandatory Real-Name Authentication Requirement

Since May 2020, in accordance with the "Parcel Real-Name Authentication System" established by the Ministry of Finance, Taiwan Customs has implemented a mandatory personal real-name authentication system for all express parcel shipments (excluding documents) imported from any country or region overseas. Regardless of whether parcels are sent to Taiwan from mainland China, the United States, Japan, South Korea, Europe, or any other country, all recipients must complete real-name authentication via the official "EZ WAY" app; otherwise, parcels will not be able to clear customs successfully.

Scope of Application

• ✅ General international couriers (DHL, FedEx, UPS, etc.)
• ✅ Cross-border e-commerce shopping parcels (Taobao, Amazon, eBay, etc.)
• ✅ Overseas purchasing service (daigou) parcels
• ✅ Personal international mail parcels
• ❌ Document shipments are not applicable

Dual Requirements

When sending express shipments to Taiwan from any overseas country or region, the following two conditions must be met simultaneously:

1. Provide accurate information when shipping: The recipient's real name, national ID number, and contact phone number.
2. Complete EZ WAY real-name authentication: The recipient must complete the real-name authentication process within the app.

Usage Flow

• First-time use: Download the app → Complete real-name authentication (one-time process).
• Subsequent use: Receive push notification → Log in to the app to confirm the declaration (takes about 1-2 minutes).

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EZ WAY Registration Tutorial

1. Go to the App Store or Google Play to search for and download "EZ WAY".

2. Open the app and select "Member Registration".

3. Select your nationality (Taiwan resident/Foreign national).

4. Enter your personal information and upload a photo of your national ID.

*To improve customs clearance efficiency, we recommend selecting "Disagree" for the "Join Advance Authorization" option. This setting helps avoid rejection procedures caused by mismatched declaration information, which can actually shorten overall clearance time. However, please note that you must manually confirm the declaration details immediately upon receiving an EZ WAY notification.

5. Ensure your phone is connected to 5G/4G mobile data (not Wi-Fi), and complete telecommunications or SMS verification according to the steps.

6. Wait for approval (usually within 30 minutes, up to 1-3 days).

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EZ WAY Authorization Confirmation

1. When goods are declared for customs, you will receive an authorization notification push message via the EZ WAY app (please ensure your settings allow push notifications).

2. Open the app and select "Customs Real-Name Authorization".

3. Select the unreplied shipment number to confirm the declaration details.

4. If confirmed correct, please tap "Declaration Consistent".

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Frequently Asked Questions (FAQ)

Q1: What is EZ WAY?

A: EZ WAY is the official customs real-name authentication app launched by the Customs Administration, Ministry of Finance, Taiwan, used to simplify the customs declaration authorization process for express parcels and to protect personal data security.

Q2: Is using EZ WAY mandatory? Do I need to re-authenticate if I have already done so?

A: Real-name authentication: You only need to complete registration and real-name authentication once; you do not need to repeat it.

Authorization confirmation: Every time you receive an overseas parcel, you need to confirm the declaration authorization in the app, but this is just a simple confirmation action, not re-authentication.

Consequences of not using EZ WAY:

• First time: The parcel might be delivered normally, but the recipient's information will be flagged by customs.
• Second time: An "erroneous declaration" will occur, the parcel will not clear customs, and you will have to use the cumbersome paper-based authorization method.
• Potential extra costs: Warehouse storage fees, late declaration fees, etc.

Q3: What documents are needed for registration?

A：

• Front and back of your National ID (for Taiwan residents) or ARC (for foreign nationals).
• Your own mobile phone number.
• Email address.
• Ensure your phone has 5G/4G network access (during telecommunications verification).

Q4: Which countries require real-name authentication for incoming shipments?

A: Real-name authentication is required for all parcels sent to Taiwan from any overseas country or region, including but not limited to:

• Mainland China, Hong Kong, Macau
• United States, Canada
• Japan, South Korea, Singapore
• European countries
• Any other country or region

Q5: What are the requirements for shipping information?

A: The recipient information filled out during shipping must be exactly the same as the information used to register for EZ WAY:

• Recipient name: Must use the full Chinese name as shown on your ID card; no abbreviations or nicknames.
• ID Number: Individuals use their national ID number; companies use their unified business number.
• Contact phone: Must be the mobile number registered with EZ WAY.
• One person, one number: One mobile phone number can only be bound to one national ID number.

Q6: Do I need to re-authenticate for my second or third overseas parcel?

A: No need to re-authenticate!

• Real-name authentication: Only needs to be completed once and is valid for life.
• Operational flow for every parcel:
  1. Receive app push notification (parcel has been declared).
  2. Open and log in to the EZ WAY app.
  3. Tap "Customs Real-Name Authorization" → "Authorization Confirmation".
  4. Confirm declaration details and tap "Declaration Consistent".
  5. Done (entire process takes about 1-2 minutes).

Key point: Once real-name authentication is completed, you only need to perform a simple "confirm declaration" action for future parcels; no need to upload documents or fill in personal data again.

Q7: What should I do after the parcel arrives in Taiwan?

A：

1. After the parcel is declared, you will receive an EZ WAY push notification.
2. Open the app and log in.
3. Tap "Customs Real-Name Authorization" → "Authorization Confirmation".
4. Confirm that the declaration details are correct and tap "Declaration Consistent".
5. Agree to the personal data declaration to complete the authorization process.

Q8: What happens if the information is inconsistent?

A：

• The customs system will automatically verify the recipient's information.
• If the shipping information does not match the EZ WAY registration information, the parcel will not clear customs.
• This may cause delays in customs clearance and result in additional fees.
• You will need to provide corrections or switch to the paper-based authorization method.

Q9: Can foreign nationals use EZ WAY?

A: Yes, but through different methods:

• Holders of an ARC: Can complete real-name authentication directly in the app.
• Holders of other documents: Cannot perform real-name authentication and can only use the power of attorney upload function.

Q10: Does using EZ WAY affect tariff calculations?

A: No. EZ WAY is only an app for customs clearance authorization and is unrelated to tariff calculation methods or collection mechanisms. Tariffs are still calculated according to existing regulations (parcels with a duty-paid value of NT$2,000 or less are generally tax-exempt).

Q11: What if I forget my EZ WAY password?

A: Please contact the Trade-Van customer service centre:

• Customer Service Phone: (02) 7735-2812
• Customer Service Email: ezway@tradevan.com.tw

Q12: What if I don't have a smartphone?

A: You can only use the "paper-based authorization" method for customs clearance. The process is more complex, so we suggest trying to use the app for higher efficiency.

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Important Reminders

⚠️ Notes

• Real-name authentication only needs to be completed once; you only need to perform simple declaration confirmation for future parcels.
• After completing real-name authentication, ensure you have enabled app push notifications.
• Please confirm the declaration as soon as you receive the notification to avoid affecting customs clearance time.
• One mobile number can only be bound to one ID number, and the information must belong to the same person.
• Do not provide your ID information to others for registration on your behalf.

📞 Customer Service Contact

• EZ WAY Technical Issues: Trade-Van Co., Ltd. (02) 7735-2812
• Customs Policy Issues: Local offices of the Customs Administration, Ministry of Finance
• Courier enquiries: contact the customer service team of the relevant courier.